PRIVACY POLICY
At Shira Africa, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you interact with our website and services.
1. Information We Collect
Depending on how you interact with Shira Africa, we may collect:
Personal Information
Full name
Email address
Phone number
Billing and delivery address
Order information
Payment-related information
Account information
Technical Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Website interactions
Referring website
Approximate location
Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
Process and deliver your orders.
Communicate with you about your purchases.
Provide customer support.
Manage your account.
Process payments.
Send order and delivery updates.
Improve our website, products, and services.
Personalize your shopping experience.
Prevent fraud and unauthorized activity.
Send marketing communications where permitted and where you have provided appropriate consent.
Comply with applicable legal and regulatory requirements.
3. Marketing Communications
If you subscribe to our newsletter or otherwise provide appropriate consent, we may send you information about:
New collections
Product launches
Promotions
Events
Stories from Shira Africa
Special offers
You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the email or by contacting us.
4. Payment Information
Payments may be processed through third-party payment providers.
Shira Africa does not need to store your complete card details on our website when payment is handled by an authorized payment processor.
Your payment information may be processed according to the privacy policy and security practices of the relevant payment provider.
5. Sharing Your Information
We may share necessary information with trusted service providers that help us operate our business, including:
Payment processors
Delivery and logistics providers
Website hosting providers
Ecommerce technology providers
Marketing and communication platforms
Analytics providers
IT and security providers
We do not sell your personal information as a business practice.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
8. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to information we hold about you.
Request correction of inaccurate information.
Request deletion where legally applicable.
Withdraw consent where processing is based on consent.
Object to certain forms of processing.
Request restrictions on certain processing.
Opt out of marketing communications.
To exercise an applicable privacy right, contact us using the details below.
9. Children’s Privacy
Our website is not intended to collect personal information from children without appropriate authorization knowingly.
If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
10. Cookies
We use cookies and similar technologies to operate our website, remember preferences, understand website usage, and improve your experience.
Please see our Cookie Policy for more information.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements, or services.
The latest version will always be published on this page.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Shira Africa
Email: hello@shiraafrica.com
Phone: +234 911 111 1988
